Privacy Policy

Termite Protection for Timber Decking and Wooden Roof Trusses

Effective Date: January 1, 2025

At Powerroute, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our services related to termite protection solutions for timber decking and wooden roof trusses.

1. Information We Collect

1.1 Personal Information

We may collect personal information that you voluntarily provide to us when you:

  • Request a consultation or quote for chemical or baiting termite protection systems
  • Contact us via email, phone, or contact forms
  • Subscribe to our newsletter or updates about termite protection services
  • Schedule an inspection for timber decking or wooden roof trusses

This information may include:

  • ✓ Full name and contact details
  • ✓ Email address and phone number
  • ✓ Property address and location
  • ✓ Details about your timber structures and termite concerns
  • ✓ Service preferences (chemical vs. baiting systems)

1.2 Automatically Collected Information

When you visit our website, we automatically collect certain information about your device and browsing behavior, including:

  • IP address and browser type
  • Operating system and device information
  • Pages viewed and time spent on our website
  • Referring website or source
  • Cookies and similar tracking technologies
Note: We use cookies to enhance your browsing experience and analyze website traffic. You can control cookie preferences through your browser settings.

2. How We Use Your Information

We use the collected information for the following purposes:

  1. Service Delivery: To provide termite protection consultations, assessments, and installation of chemical or baiting systems for your timber structures
  2. Communication: To respond to your inquiries, send service updates, and provide information about termite protection options
  3. Improvement: To analyze and improve our website functionality and service offerings
  4. Marketing: To send promotional materials about our termite protection services (with your consent)
  5. Legal Compliance: To comply with applicable laws, regulations, and legal processes
  6. Safety and Security: To protect against fraudulent or illegal activities

3. Information Sharing and Disclosure

We respect your privacy and do not sell your personal information. We may share your information only in the following circumstances:

3.1 Service Providers

We may share information with trusted third-party service providers who assist us in:

  • Website hosting and maintenance
  • Payment processing for termite protection services
  • Email marketing and communication platforms
  • Analytics and website performance monitoring

3.2 Legal Requirements

We may disclose your information when required by law or to:

  • Comply with legal obligations or court orders
  • Protect our rights, property, or safety
  • Investigate potential violations of our terms of service
  • Respond to government or regulatory requests

3.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity.

4. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

  • SSL encryption for data transmission
  • Secure server infrastructure
  • Regular security audits and updates
  • Access controls and authentication
  • Employee training on data protection
  • Incident response procedures
Important: While we strive to protect your information, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security of your data.

5. Your Privacy Rights

Depending on your location, you may have the following rights regarding your personal information:

  • Access: Request access to the personal information we hold about you
  • Correction: Request correction of inaccurate or incomplete information
  • Deletion: Request deletion of your personal information (subject to legal obligations)
  • Objection: Object to the processing of your information for certain purposes
  • Portability: Request transfer of your data to another service provider
  • Withdrawal of Consent: Withdraw consent for marketing communications at any time

To exercise any of these rights, please contact us using the information provided below.

6. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance your experience. We use the following types of cookies:

6.1 Essential Cookies

Required for website functionality and security. These cannot be disabled.

6.2 Performance Cookies

Help us understand how visitors interact with our website by collecting anonymous information.

6.3 Functional Cookies

Remember your preferences and choices to provide enhanced features.

6.4 Marketing Cookies

Used to deliver relevant advertisements and track campaign effectiveness.

You can manage cookie preferences through your browser settings or by using our cookie consent tool when you first visit our website.

7. Third-Party Links

Our website may contain links to third-party websites, including suppliers of chemical termite treatments or baiting systems. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any personal information.

8. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately so we can delete it.

9. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure that appropriate safeguards are in place to protect your information in accordance with this Privacy Policy and applicable data protection laws.

10. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Factors affecting retention periods include:

  • Duration of our business relationship
  • Legal and regulatory requirements
  • Dispute resolution needs
  • Internal record-keeping policies

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any material changes by:

  • Posting the updated policy on our website with a new effective date
  • Sending an email notification to registered users
  • Displaying a prominent notice on our homepage

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.

12. Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

Powerroute

Address:
10 Jalan Leban
Singapore 577610

Email:
[email protected]

Phone:
+65 8521 9637

Response Time: We aim to respond to all privacy-related inquiries within 30 days. For urgent matters concerning termite protection services or data security, please call us directly.

13. Consent

By using our website and services related to termite protection for timber decking and wooden roof trusses, you consent to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree with this policy, please do not use our